Refund Policy

Introduction

At Sweet As, we want you to be delighted with your sweets and orders. This Refund Policy explains your rights and how we handle refunds, replacements, and complaints.
 

Perishable Goods

• Due to the perishable nature of our sweets, we cannot accept returns or offer refunds for items unless there is a fault with the product.

• Please check your order carefully before purchase, including flavours, quantities, and allergens.
   

Damaged, Faulty, or Incorrect Orders

If you receive a damaged, faulty, or incorrect order:

1. Contact us within 48 hours of receiving your order via email or phone.

2. Include your order number, details of the issue, and a photo if possible.

3. We will review your request and may offer:

   • A replacement order, or

   • A refund, at our discretion.
      

Refund Process

• Approved refunds will be processed using the same payment method used for your order.

• Refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.
   

Cancellations

• Orders can be cancelled before they are dispatched.

• Once an order has been shipped, it cannot be cancelled.
   

Local Collection

• If you collect your order in person from our shop, please check your items before leaving the store.

• Faulty or missing items must be reported immediately for replacement or refund.
   

Contact Us

If you have any questions about this Refund Policy or need assistance:

📧 sweetas42a@gmail.com
📞 07777684820
📍 Sweet As, 42a Spa Road. Hockley, Essex, SS5 4PH